Any occurrence of passengers being inconsiderate or abusive to the Driver or other passengers will be reported immediately to the Supervisor. Passengers who are habitually incontinent or have offensively poor personal hygiene can be denied bus services. Upon receipt of the complaint filed in writing, the passenger will:
- Receive a written summary of the allegation with a warning of more serious restrictions if there is another incident.
- Be restricted from riding the Public Transportation van/bus for a period of one week to one month.
- Be restricted from riding the Public Transportation van/bus permanently
The party having a grievance with the service will state in writing the nature of the grievance to the Supervisor. Should an agreement not be reached, the party may appeal to the City Manager and then a final appeal to the City Commissioners.